WHAT IS TWI?
Twi (Twee) is an online handmade accessory boutique. Currently we only carry handmade custom bracelets from Ghana.
WHEN WILL MY TWI ORDER SHIP?
All Twi pieces are hand made in Ghana, pre-order and can take up to 3 weeks to receive. When your order ships, we will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email.
THROUGH WHAT CARRIER DO YOUR ORDERS SHIP?
All U.S. orders are shipped via United States Postal Services.
DO YOU SHIP INTERNATIONALLY?
No, we currently don’t ship internationally.
How long does it take to receive an order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service.
What is a Preorder?
A preorder Item is an item that we release for interest BEFORE we have ordered it.
Where is my order?
A tracking number is provided on all shipped orders in an email. If you have not received your order, please use the USPS tracking number to locate your package. If you receive an email stating that your package was delivered but you have not received it, please track it and see where your carrier indicated it was left. If it is not there, please call your local post office and if necessary, file a claim. Unfortunately, once we ship your item and provide a tracking number, the item is no longer the property nor responsibility of Twi.
RETURNS /REFUNDS / EXCHANGES
At this time, we can only process exchanges for the same item. To return your order, please include the original invoice, as well as any gift with purchase. We are not responsible for lost return packages, and recommend you insure and track your package. You are also welcome to use the shipping method of your choice. Please address all returns to: